Privacy Policy

1. Information Collected

We collect the following information to provide and improve our services:

• Name, email, phone number
• Location data
• Booking and transaction details
• User-generated content (reviews, stories, photos)

2. Usage of Information

Your information is used for the following purposes:

• To process bookings and transactions
• To connect users with service providers
• To improve platform experience and personalize content

3. Payment Security

Payments are processed via Razorpay.

bagspackgo does not store sensitive payment data such as card numbers, CVV, or banking credentials. All payment-related data is handled directly by our payment processor in compliance with PCI-DSS standards.

4. Data Sharing

We may share your data with the following parties only as necessary:

• Service providers — to facilitate your bookings
• Payment processors — to securely process transactions
• Legal authorities — when required by law or to protect rights

5. Data Security

We implement reasonable security measures including encryption, secure servers, and access controls to protect your personal data.

However, absolute security cannot be guaranteed over the internet. We encourage users to use strong passwords and protect their account credentials.

6. User Rights

You have the right to manage your personal data:

• Request updates to your personal information at any time.
• Request deletion of your account and associated data.

To exercise these rights, please contact us at support@bagspackgo.com.

7. Cookies

Cookies and similar technologies may be used to enhance your browsing experience, remember your preferences, and analyze platform usage. By using bagspackgo, you consent to our use of cookies as described in this policy.